bd33 Support: Media and Contact Information

Media Desk

Use this address for press, interviews, and brand information; usually the first reply goes within 12 hours

This is the fastest way for Dhaka- or Chittagong-based content teams

• bd33 Help: Categorized cases
• Fast follow-up on business days
• Separate tracking for press notes

Response Time

General questions are seen within 1 business day; complex media requests may take 2 days

Even if sent at night, the ticket stays in the queue, so it gets priority in the morning

• Fast response to brief requests
• Tracking by reference number
• bd33 Login information verification

Location-based Support

For Bangladesh-based users, contact is made at different times; many from Dhaka, Narayanganj, and Sylhet use the same format

Notes are kept separate for questions related to bKash, Nagad, and Rocket

• Bangladesh-based reference
• Local payment information accepted
• Brief, clear case notes

Press Kit

Logo, name text, and brand line are kept in one place for both users and journalists; both parties receive the same format

File name, color usage, and quotation policy are on one page here

Brand Asset

Screenshots, banners, and small-format social graphics are arranged together; in 2 clicks you can find the required files

Also clearly visible on mobile, so the media team can use it quickly

Executive Biography

Brief bio, role description, and publishable line are kept here; it can be reviewed in 1 minute before the interview

If needed, an edited version is also sent

General Questions

Account, app, and login daily help here; new users can easily reach the correct section

First-time setup is completed in 3 steps, so answers are short and clear

Email Contact

Sending written documents, screenshots, and reference numbers by email is more convenient; this path of bd33 Contact is also convenient for archives

If sent after hours, you may see it in the next morning's archive

Step 1: Select Department

First, choose the correct department according to the issue; this speeds up routing and reduces misrouting

Step 2: Identity

Light verification is required for account-related questions; this ensures security, and case history remains accurate

Step 3: Solution Documentation

Finally, a brief note is kept; later, if the same issue occurs, the previous decision is quickly seen

What to do to get a press release?

Brief subject, channel, and purpose of use; the bd33 Support team usually provides an initial answer on the same day

Where to find screenshots or brand assets?

Take from the press kit section; logos, banners, and small-format visuals are arranged

Who to talk to for direct follow-up?

Provide a reference number to the Media Desk, then the bd33 Contact team sends the case to the relevant person